Kansas Singles met its contract obligations to O’Neill, Bradford’s letter said, because the company “matched him with a woman who, in our opinion, most closely fits his profile.” And she pointed out that the contract says it didn’t matter what anyone told O’Neill when he signed on for a ,000-to-,000 deal.The contract itself says that its terms are all that matters — “no oral representations by either party shall in any way affect this contract.” More specifically, the contract also says, the customer’s signature meant he was “not making a decision to join based on any expressed or implied representations by the company or our agents.” Kansas Singles’ website does make other representations.basically, I have been ripped off,” the complaint report said.
“I feel I have been baited and switched to a service that is not supplying anything ...Kansas Singles could not guarantee that it had someone of a specified height or weight, age or education level, occupation or income, according to the contract.The contract even said the company “makes no representations or warranties of any kind” that anyone in its membership available for a match would be of the sex that the customer requested.He said he also was offered a ,000 premium contract and a ,000 platinum version for more introductions. Eva, he was told, was 82, 5 feet 3 inches and 130 pounds. Kansas Singles doesn’t provide photos of matches, just a phone number when both parties agree to be introduced. “They weren’t the jocks at college and they weren’t picking up girls all the time,” Brotherton told Business Insider.“So romance is a new experience for a lot of them.” Brotherton’s singles sites share more than their corporate tie.It says the matchmakers will match or closely match customers’ requests. For example, the site’s page appealing to widowed singles said Kansas Singles’ matchmakers “will introduce you to like-minded, quality singles that match your fundamental values and goals.” The website’s page appealing to single men said the matchmakers “hand select only those introductions that closely match your preferred requests.” The singles websites in other states also link to pages that target Christian singles, divorced singles, mature singles, professional singles and serious singles.Bradford’s letter, however, said O’Neill’s eight introductions carried with them an understanding that it might take eight matches “to get everything right.” Matchmakers, she explained, rely on the reactions from early matches to refine their finds. It is through the feedback after each meeting that we truly get to know our clients,” she wrote.Several Missouri Singles customers have complained to the Missouri attorney general’s office, mostly women who cited bad service and repeated mismatched introductions.After three unsuccessful introductions, a Chesterfield, Mo., woman complained to the state in 2015 that “I talked with the fourth man and we decided we had nothing in common and didn’t want to meet.” One Missouri woman complained last year that the men offered for introduction “were not professional men like I had requested and they said I shouldn’t be so picky.” Another complained two years ago that for the first of her eight introductions, “they sent me a clown,” and the second was “too weird” to accept.Nichols said complaints filed this year with the Missouri attorney general’s office relating to an affiliated service in that state have been “amicably resolved.” Finally, Nichols said Kansas Singles stands by a letter submitted by Dawn Bradford of Kansas Singles when O’Neill had told his credit card company to block the substantial payment. She still worked, but he had retired from teaching at Jackson State University in Jackson, Miss. “I flew to KC to meet a woman with the face of an angel and the body of a goddess. O’Neill said he isn’t sure how he connected first with Kansas Singles. Kansas Singles is part of a sprawling network of similar services in several states, including Missouri, Arkansas, Oklahoma, Wisconsin, Idaho and New Mexico.O’Neill had signed a contract that makes two points clear “without question,” Bradford’s letter said, “that we make no guarantee of satisfaction and that the service rendered was exactly as described.” Digital romance is nothing new to O’Neill, a Kansas City area resident since 2004. Glenda Marie Sherrill also was spiritual, which he explained is different from religious. He had been scouting dating sites online but didn’t feel ready to start meeting women. Related matchmaker sites overlap some of that territory but mostly expand the group’s map into California, including Santa Rosa, San Jose, Carmel, Sacramento, Fresno and Alamo.